ITIL Exam Certification Study Guide handbook needed?

One of the questions that most of our readers about to give their ITIL Exam ask is "Where can I find free ITIL Exam guides for V3?"

The fact is that most of the stuff available on the net is either not very detailed or very difficult to grasp for someone who isn't bothering to go through a classroom training for ITIL.
After scouring the net for a good ebook, I chanced upon this ITIL Reference Guide

What I really like about this handbook is that the author does a pretty good job of cutting through the complex world of ITIL and its jargon and presenting only the meat of ITIL V3. This is done through insightful (would you believe it!) comicbook-superhero sketches and simple flowcharts.

Please review it and let me know your thoughts.

Information Technology Online College

Information Technology Online College - degree is an academic degree (usually a college degree, but sometimes the term includes high school diplomas and non-degree certificate programs) that can be earned primarily or entirely through the use of an Internet-connected computer, rather than attending college in a traditional campus setting. Improvements in technology, the increasing use of the Internet worldwide, and the need for people to have flexible school schedules while they are working have led to a proliferation of online colleges that award associate, bachelor's, master's, and doctoral online college degrees.

Accredited Online Colleges The goal of educational accreditation, according to the United States Department of Education, is to ensure that programs provided by institutions of higher education meet acceptable levels of quality. ENQA, the European Association for Quality Assurance in Higher Education, describes the role of external quality assurance in education as one that "combines both accountability for the reassurance of the public and an objective and developmental role for enhancing quality in institutions".In the area of online education, it is important to avoid unaccredited diploma mills that offer fake degrees, as these are unfortunately common. Students seeking valid online degrees should obtain proof of accreditation from an appropriate national or regional accrediting body. In the United States, online colleges that are fully accredited have earned a widely recognized form of university accreditation from one of six regional accreditation boards. Each of six geographic regions of the United States has one of these boards, a non-governmental agency that oversees and accredits degree-granting institutions headquartered in their areas.

The U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) recognize the Distance Education and Training Council (DETC) as the accrediting organization for distance learning institutions and education programs that offer online degrees. However, DETC accreditation is commonly (though not universally) viewed as inferior to regional accreditation, and regionally accredited schools may refuse to accept transfer credit from DETC-accredited schools more often than they would refuse credit from other regionally-accredited schools. Online education enables individuals living with physical disabilities, busy full-time employees, soldiers, those living abroad, and stay-at-home parents, among others to have access to accredited higher education.

Why ITIL is still the heartbeat of IT services

Its perspective at the sharp end of ITIL projects means APM Group is well placed to see the benefits of implementing ITIL. Jessica Barry, APMG’s accreditor co-ordinator, explains why ITIL is still an extremely useful business tool and Version 3 is exactly what the industry needs to continue improving.

The issues surrounding ITIL and service management generate some heated debates.  On this website alone there are lots of examples of people who are pro-ITIL and evangelise on its benefits, but there are just as many who think it is removed from the working realities faced by service providers.

The APM Group has the role of accreditor for the ITIL scheme.  We accredit the examination institutes who work with training companies who in turn help end users adopt and embed ITIL.  We also manage the examination scheme, so we are well placed to understand the debate about ITIL, and answer some of the more burning questions that people are discussing.

Our view, naturally, is that ITIL is an extremely useful method, especially with the added dimensions offered by Version 3.  Our latest figures show that about 500,000 V3 certificates have been issued to candidates and every month there are more candidates taking the qualifications than the previous month.  The international appeal of ITIL V3 is also extending, and we have translated papers into 20 languages.  Translations are triggered when there is demand – usually measured by a significant number of Foundation examinations in a particular country.  itSMF’s international chapters push for translations when they’ve got candidates asking for them – this in itself is a testament to ITIL’s value

ITIL Foundation Certification Online

ITIL Foundation Certification Online | Foundation Certification is an entry-level qualification that demonstrates a professional’s general awareness on the key elements, concepts and terminologies used in the ITIL Service Lifecycle. Simplilearn offers ITIL training through blended model that includes ITIL Foundation online and ITIL Foundation certification classroom training along with APMG accredited courseware.

About Certification
ITIL Foundation Certification is an entry-level certification for IT professionals that demonstrate one’s ability to handle services in a planned, organized and delivered way ensuring business value for organizations. The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management across the globe. ITIL is owned and maintained by the UK Office of Government Commerce which is committed to the maintenance of alignment between future versions of ITIL and ISO/IEC 20000. ITIL Foundation certified professionals earn 2 credits after successfully clearing the ITIL Foundation exam towards becoming an ITIL expert.

Who Should Enroll
Professionals who work in an IT service environment and are willing to move ahead in their IT service career should take ITIL Foundation certification. ITIL Foundation certification is also a prerequisite for the Practitioners Certificate and the Managers Certificate in IT Service Management. IT professionals, project managers and project aspirants are ideal participants for ITIL Foundation certification.

Download Video ITIL Online

This course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services. It is accredited by, and follows the syllabus specified by the APM Group.
Who is this course suitable for?

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.
What does this course cover?

The course covers the fundamentals of the IT Infrastructure Library (ITIL) which covers the five core volumes which provide an end-to-end view of IT and its integration with business strategy. Those five core volumes are:

    Service Strategy - provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategy is supported by the IT organisations aims and strategy.
    Service Design - provides guidance on the design of new or changed services for introduction into the live environment.
    Service Transition - provides guidance on managing change along with risk and quality whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure.
    Service Operation - provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimisation of the services provided.
    Continual Service Improvement - looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and optimisation of the costs associated with service provision.

It culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management Version 3 and is a pre-requisite for the further training in ITIL Version 3 that leads to the ITIL Diploma in IT Service Management.

The course is comprised of lecture sessions, short exercises which reinforce the knowledge gained and practice examinations.

Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
Are there entry requirements?

Involvement in the provision or receipt of IT Services.
What's included?

Our package includes lunch and refreshments, and full course materials.
Although the course is non-residential, we offer help finding appropriate hotels, close to the training venue.
Additional info

The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services.