Submit your ITIL Exam questions here !

To make this forum more interactive, I would like to invite readers who have recently given their ITIL Exams to upload any questions that they faced (which was not included in this site) in the Comments section.

Please make sure that when uploading, the exact question and the available 4 answers are included. It is advised that you copy-paste the question/answers in the online Exam to a Notepad/Word document and then upload it here.

The bigger pool of questions we have, the easier it will be for others who are giving their Exam. I hope you can appreciate the fact that it will be YOUR contribution that will help others in clearing their Exams. :)

I will consolidate these questions and format them into a new 40 question Exam. Please do support our visitors.

Information Technology Online College

Information Technology Online College - degree is an academic degree (usually a college degree, but sometimes the term includes high school diplomas and non-degree certificate programs) that can be earned primarily or entirely through the use of an Internet-connected computer, rather than attending college in a traditional campus setting. Improvements in technology, the increasing use of the Internet worldwide, and the need for people to have flexible school schedules while they are working have led to a proliferation of online colleges that award associate, bachelor's, master's, and doctoral online college degrees.

Accredited Online Colleges The goal of educational accreditation, according to the United States Department of Education, is to ensure that programs provided by institutions of higher education meet acceptable levels of quality. ENQA, the European Association for Quality Assurance in Higher Education, describes the role of external quality assurance in education as one that "combines both accountability for the reassurance of the public and an objective and developmental role for enhancing quality in institutions".In the area of online education, it is important to avoid unaccredited diploma mills that offer fake degrees, as these are unfortunately common. Students seeking valid online degrees should obtain proof of accreditation from an appropriate national or regional accrediting body. In the United States, online colleges that are fully accredited have earned a widely recognized form of university accreditation from one of six regional accreditation boards. Each of six geographic regions of the United States has one of these boards, a non-governmental agency that oversees and accredits degree-granting institutions headquartered in their areas.

The U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) recognize the Distance Education and Training Council (DETC) as the accrediting organization for distance learning institutions and education programs that offer online degrees. However, DETC accreditation is commonly (though not universally) viewed as inferior to regional accreditation, and regionally accredited schools may refuse to accept transfer credit from DETC-accredited schools more often than they would refuse credit from other regionally-accredited schools. Online education enables individuals living with physical disabilities, busy full-time employees, soldiers, those living abroad, and stay-at-home parents, among others to have access to accredited higher education.

ITIL Benefits and Barriers to Success

IT management has been in transition for some time, from a focus on managing the technology itself to using technology to help a business achieve its strategic objectives. In theory, imposing disciplines on IT processes should improve productivity and make IT more responsive to the business. Many organizations are turning to the Information Technology Infrastructure Library, better known as ITIL, to accomplish this goal.

This Research Byte is a summary of our full report, ITIL Implementation Trending Up, But Adoption May Slow.
Large IT organizations are continuing to expand ITIL initiatives at a healthy pace, but new adoption may be slowing. The obstacles to adoption are real, and benefits are sometimes difficult to quantify. Furthermore, the current economic crisis is not favorable to investment in long-term improvement programs such as ITIL. On the other hand, a downturn in business volume may be the best time to make changes to IT processes and services, as personnel may have more time for such initiatives.

ITIL Benefits and Barriers to Success | Our study does find some indication that organizations already engaged with ITIL have been accelerating their investments. This is a good sign, as we believe that in the long run organizations focused on continuous improvement will survive and ultimately prosper.

ITIL v3 Emphasizes Service Life-cycle Management
The Information Technology Infrastructure Library is a comprehensive set of policies and concepts for managing IT infrastructure and service. The document is founded on the principle that an alignment between IT and business strategy is critical and that effective IT service management is necessary for that alignment.

ITIL was originally published in the 1980s by The U.K. Central Computer and Telecommunications Agency, and it is still governed by the U.K. Office of Government Commerce. Even though ITIL was developed during the 1980s, adoption was light until the early 1990s and has only gained traction in the U.S. within the past few years.

ITIL’s goal is to provide structured, flexible guidelines for establishing governance standards around IT service management. Advocates tout the program’s benefits as improving alignment between the business and IT, increasing user satisfaction, lowering costs, optimizing outsourcing, improving service levels, increasing service availability, and improving the ability to manage change, among other things. Some critics find the guidelines too prescriptive and inflexible, and barriers to adoption include lengthy implementation, disruption of current processes, high up-front training costs, and relatively slow return on investment.